Privacy Policy – ClearVoice
Effective Date: December 2, 2024
Last Updated: February 9, 2026
ClearVoice ("ClearVoice," "we," "us," or "our") provides audio and video noise reduction services through our mobile application and related services (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the App.
If you do not agree with this Privacy Policy, please do not use the App.
1) Controller / Contact
ClearVoice is the controller for personal information processed in connection with the App unless stated otherwise.
Contact email: tipscraftapps@gmail.com
2) Information We Collect
We aim to minimize personal data. You can use the App without providing your name or email address.
A. Content You Upload (Audio/Video)
- Audio and video files you upload to the App for processing.
B. Anonymous Account Identifier
- We use an anonymous identifier to operate the App (e.g., to associate processing requests with your session/device and manage entitlements).
- We do not require you to create an account with a name, email address, or phone number.
C. Subscription / Purchase Information
- Subscriptions are handled through Apple In-App Purchases. We do not receive your payment card details.
- We may receive subscription status/entitlement signals (e.g., whether you have an active subscription) to enable premium features.
D. App Usage & Analytics (Firebase Analytics)
- We use Firebase Analytics to understand app usage and performance (e.g., feature usage, basic performance metrics).
- Analytics may include device/app information such as device model, OS version, language, app version, approximate region, and event data (what features were used and when).
E. Support Communications
- If you email us, we collect the information you provide in your message (e.g., email address and message content).
3) How We Use Information
We use information to:
- Provide and operate the App
- Upload, process, and deliver enhanced audio/video outputs.
- Manage access and subscriptions
- Validate entitlement and enable premium features.
- Improve performance and reliability
- Understand feature usage, improve UX, diagnose issues, and optimize the service.
- Maintain security and prevent abuse
- Protect the App and users (fraud/abuse detection, service integrity).
- Provide customer support
- Respond to inquiries and resolve issues.
- Comply with legal obligations
- Meet legal requirements and enforce terms.
4) How Audio/Video Processing Works
When you submit audio/video:
- Your file is uploaded to secure cloud infrastructure for processing.
- Processing may involve:
- Cloud hosting/storage providers, and
- A third-party audio/video processing service provider that performs noise reduction/enhancement.
- We return the processed output to you for download.
Important: We do not use uploaded media for identity verification (no voiceprint or face recognition for authentication).
5) Sharing / Disclosure
We do not sell your personal information.
We share information only as necessary:
A. Service Providers (Processors)
We use service providers to operate the App and deliver processing. They process data on our behalf under contractual and security obligations.
Categories include:
- Firebase (Google): authentication (anonymous identifiers) and analytics
- Cloud hosting/storage providers: hosting and file handling
- Third-party audio/video processing provider: noise reduction/enhancement processing
- Apple: subscription purchase processing and entitlement confirmation
Subprocessors list: We maintain a list of current subprocessors and will provide it upon request at tipscraftapps@gmail.com.
B. Legal / Safety
We may disclose information if required by law or to protect rights, safety, and security (e.g., responding to lawful requests, preventing fraud/abuse).
C. Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
6) Data Retention
We retain data only as long as needed for the purposes described above.
A. Our Systems (ClearVoice)
- Original uploads: deleted as soon as processing is complete or as soon as technically feasible.
- Processed outputs: available for download for up to 24 hours, then automatically deleted from our systems.
B. Third-Party Audio/Video Processing Provider (Processor Systems)
Our audio/video processing provider may retain productions/outputs under its retention policy:
- Audio productions: up to 21 days
- Video productions: up to 7 days
C. Analytics & Technical Data
We retain analytics and technical data as long as reasonably necessary for app performance, security, and improvement, subject to our configuration and provider retention options.
D. Support Emails
We retain support communications as long as necessary to address your request and for reasonable follow-up.
7) International Transfers
Your information may be processed in countries other than where you live. Where required (for example, for EEA/UK transfers), we rely on appropriate transfer mechanisms (such as adequacy decisions and/or Standard Contractual Clauses) and can provide more information upon request.
8) Security
We use reasonable administrative, technical, and organizational safeguards, including encryption in transit (TLS), access controls, and operational security practices. No system can be guaranteed 100% secure, but we work to protect your information using commercially reasonable measures.
9) Children's Privacy
The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
10) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last Updated" date. Continued use of the App after the update means you accept the revised policy.
EEA/UK PRIVACY NOTICE (GDPR / UK GDPR)
This section applies if you are located in the European Economic Area (EEA) or the United Kingdom.
11) Legal Bases for Processing
We process personal data under the following legal bases:
- Performance of a contract (Art. 6(1)(b)): to provide requested features (processing your uploads and delivering outputs).
- Legitimate interests (Art. 6(1)(f)): to secure and improve the App, prevent abuse/fraud, and understand app performance and reliability (balanced against your rights).
- Consent (Art. 6(1)(a)) where required: for certain analytics or similar technologies when legally required. You can withdraw consent at any time.
12) Your Rights
You may have rights to:
- Access, rectification, erasure, restriction, objection
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with your local supervisory authority
13) How to Exercise Rights / Identification Limits
Email tipscraftapps@gmail.com with your request.
Because we do not collect identifying account details by default (no name/email login) and use anonymous identifiers, we may ask you for information to help us locate relevant data (e.g., approximate upload time, in-app identifiers, subscription receipt context, or other details).
In some cases, we may be unable to link certain technical logs to a specific individual if those logs are stored in an aggregated or non-identifiable form.
14) Complaints
You have the right to lodge a complaint with your local data protection authority in the EEA/UK.
CALIFORNIA PRIVACY NOTICE (CCPA/CPRA)
This section applies if you are a California resident.
15) Categories of Personal Information Collected
Depending on how you use the App, we may collect:
- Identifiers: an anonymous account identifier; device/app identifiers (as available)
- Internet or electronic network activity: app interaction/usage events
- Audio/visual information: uploaded audio/video content submitted for processing
- Geolocation data (approximate): approximate region inferred from network/device settings (not precise GPS)
16) Purposes for Collection/Use
We collect and use personal information for:
- Providing and operating the App and processing your uploads
- Enabling subscriptions and access to premium features
- Improving app performance and reliability (analytics)
- Security and abuse prevention
- Customer support
- Legal compliance
17) Disclosure of Personal Information
We disclose personal information to service providers/contractors for business purposes, including:
- Analytics and backend infrastructure providers (e.g., Firebase)
- Cloud hosting/storage providers
- Audio/video processing service provider
- Apple (subscription processing and entitlement confirmation)
18) Sale / Sharing
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising as defined under the CPRA.
19) Your California Rights
You may have the right to:
- Know/access the personal information we collect, use, and disclose
- Delete personal information (subject to exceptions)
- Correct inaccurate personal information (where applicable)
- Not be discriminated against for exercising your rights
20) How to Submit a Request / Verification
Email tipscraftapps@gmail.com.
We will take reasonable steps to verify your request. Because we generally do not maintain identifying user accounts, verification may require information that helps us match data to your device/session (e.g., approximate upload time, in-app identifiers, or other context). If we cannot verify or locate data, we may be unable to fulfill the request.
21) Contact
Email: tipscraftapps@gmail.com